e-Services of Ration Cards is an important service delivery project of Department of Civil Supplies, Government of Kerala. The service is for enabling the citizens of Kerala to submit online applications related to ration cards such as issue of new ration cards, transfer of ration cards or modifications in the existing ration cards. Citizens can also avail the assistance of the nearest service community centers like Akshaya for submitting their application forms.

With this service, citizens no longer have to take a day off from their routine work for submitting applications to Taluk Supply Office(TSO) / City Rationing Office(CRO). The status of the applications submitted online will be available on the site. The new ration card will be delivered on the very next day. SMS alerts are delivered to the citizens when the processing of their applications is completed. Transfer of ration card from one TSO to another TSO or transfer of a member from one card to another card of a different TSO is done online and thus saves the citizen the trouble of approaching both offices to get the task completed.

E-Services also provide services for online verification of ration cards and sharing of data between the departments. Service for verification of ration cards is required by the Government departments like Passport Office, Water Authority, Electricity Board, Panchayat Office, etc. and private companies like mobile operators for verifying the genuineness of the ration cards that have been submitted by the citizens. Another important e-Service delivery is the monitoring of food grains movement from the FCI depots and wholesale depots. As soon as commodities are lifted from the FCI depots or AWD depots, the details are entered into the system and SMS alerts are sent to those citizens who have registered for SMS.

The major achievement of the project is that it minimizes the interactions of citizens with the TSOs/CROs. Officials of the TSOs/CROs are able to speed up the processing of the submitted online applications. Citizens through e-services submit approximately 3,000 applications per day. Around 4.5 lakhs online applications have been submitted by the citizens till date. Online verification of ration cards enables the officials of the government and private sectors to easily verify the ration card details.

For more information, Please visit http://civilsupplieskerala.gov.in/.